6.1.1 Claims Process
6.1.1.1 Hyundai GLOVIS Claims Department is notified of damaged vehicle via email, faxt or phone by
dealer, port processor, or contractor.
6.1.1.2 Port processors or contractors notify Hyundai GLOVIS of damage within 1 business day of
incident or discovery. Dealerships notify Hyundai GLOVIS of major damage that may warrant a
survey.
6.1.1.3 The dealer, processor, or contractor must provide the following:
• Delivery documents; delivery receipt
• Repair estimate
• Damage report
■ Photos
■ Copy of letter of notification (LON) sent to carrier on STI or after hours delivery or
concealed damage.
6.1.1.4 Hyundai GLOVIS creates a claim in GLOVIS Claims Management System (GCMS) and uploads all
documents related to the damaged unit.
6.1.1.5 Hyundai GLOVIS evaluates and compares the evidence to the customer classification guidelines
and determines if a critical damage survey is required
6.1.1.6 If a critical damage survey is requested, the completed survey report is forwarded to Hyundai
and Kia for vehicle classification.
6.1.1.7 Hyundai GLOVIS will notify dealer/port/ contractor of vehicle classification.
6.1.1.8 Hyundai GLOVIS will invoice liable carrier/contractor thru GCMS.
6.1.1.8.1 Liability costs include but not limited to:
• D IT survey cost
• Transportation cost
• Storage fees
• Destruction cost
• Vehicle cost
• Repair cost
• POE fees (if unit is returned to a port for repair)
6.1.2 Claim Denial
6.1.2.1 For claim denial, the liable party must submit a denial letter to the Hyundai GLOVIS Claims
Department.
6.1.2.2 The denial letter should include the following information:
• VIN
• Claim number
• Invoice number
■ Denial explanation
■ Evidence to support denial (ie. Delivery receipt with no exceptions)
6.1.2.3 If the denial is accepted, Hyundai GLOVIS will debit back to the claim filer and/or refile to
another party.
6.1.2.4 If the denia] is rejected, Hyundai GLOVIS wi11 refile the daim back to the carrier and provide an
explanation of denial rejection.